Terms of Service

"Platform" refers to KedyVet, including all features, APIs, and associated services operated by Kontiv Solutions.

"Client" refers to any business or individual subscribing to KedyVet for their operations.

"End User" refers to customers of the Client who use the Platform to make bookings.

"Subscription" refers to the monthly access plan agreed between Kontiv Solutions and the Client.

You agree to use KedyVet only for lawful purposes and in accordance with these Terms. You shall not:

• Attempt to reverse-engineer, copy, or reproduce any part of the Platform;
• Use the Platform to transmit unlawful, harmful, or offensive content;
• Share login credentials with unauthorised third parties;
• Interfere with the security, integrity, or availability of the Platform;
• Use automated scripts or bots to interact with the Platform without prior written consent.

KedyVet is offered on a monthly subscription basis. The following terms apply:

• Subscriptions commence on the date of agreement signing and renew monthly.
• The Client may cancel at any time with written notice before the next billing cycle.
• The current month's subscription fee is non-refundable upon cancellation.
• There is no minimum commitment period or lock-in.
• We reserve the right to update pricing with 30 days advance written notice. Continued use after a price change constitutes acceptance of the new pricing.
• Failure to pay may result in suspension or termination of access.

All software, code, algorithms, system architecture, designs, branding, and content of KedyVet are and remain the exclusive property of Kontiv Solutions or its licensors.

The Client is granted a limited, non-exclusive, non-transferable licence to use the Platform solely for their internal business operations during the subscription period. This licence does not transfer any intellectual property rights to the Client.

The Client retains full ownership of all data they input into the Platform, including customer records and business information.

The Platform is provided on an "as-is" and "as-available" basis. Kontiv Solutions makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted access.

We do not warrant that:

• The Platform will be error-free or available at all times;
• Results obtained from using the Platform will be accurate or reliable;
• Any errors in the Platform will be corrected within a specific timeframe.

To the fullest extent permitted by applicable law, Kontiv Solutions shall not be liable for:

• Any loss of revenue, bookings, business opportunity, or data;
• Any indirect, consequential, special, incidental, or punitive damages;
• Failures caused by third-party services including email providers, payment processors, or internet infrastructure;
• Any improper use, misconfiguration, or unauthorised access resulting from the Client's actions.

The maximum aggregate liability of Kontiv Solutions to any Client under these Terms shall not exceed the equivalent of one (1) month's subscription fee paid by that Client.

You agree to indemnify, defend, and hold harmless Kontiv Solutions, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use or misuse of the Platform;
• Your breach of these Terms;
• Any violation of applicable law or regulation by you;
• Any third-party claims arising from your use of the Platform.

We may suspend, update, or discontinue any part of the Platform at any time with reasonable notice. We reserve the right to modify these Terms at any time. Continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms.

KedyVet integrates with third-party services including but not limited to email delivery providers, payment processors, and cloud infrastructure. We are not responsible for the availability, accuracy, or conduct of these third-party services. You are responsible for reviewing and complying with their respective terms of service.

Either party may terminate access to the Platform with written notice before the next billing cycle. We may immediately suspend or terminate access if you breach any material term of these Terms or your Subscription Agreement. Upon termination, your data will be available for export for 30 days, after which it will be deleted within 60 days.

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes shall first be attempted to be resolved through good faith negotiation. If negotiation fails, disputes shall be referred to mediation and, if necessary, to the courts of Malaysia.

For Clients outside Malaysia, disputes may alternatively be resolved through binding arbitration under the Rules of the Asian International Arbitration Centre (AIAC), conducted in English.

If you have any questions regarding these Terms, please contact us at:

Kontiv Solutions
Email: hello@kedyvet.com
Website: kedyvet.com