Privacy Policy

From Clients (businesses using KedyVet):

• Business name, email address, phone number, and address;
• Contact person details and login credentials;
• Subscription and billing information;
• Usage data including feature interactions and platform activity.

From End Users (customers making bookings):

• Name, phone number, and email address;
• Pet information (name, breed, species);
• Booking history and preferences;
• IP address and device information for security purposes.

Automatically collected:

• IP addresses, browser type, and access timestamps;
• Cookies and session data for platform functionality.

• To provide, operate, and improve the KedyVet platform;
• To facilitate bookings and send confirmations, reminders, and notifications;
• To process subscription payments and manage billing;
• To respond to support requests and communications;
• To detect and prevent fraud or unauthorised access;
• To comply with legal obligations under Malaysian law and applicable regulations;
• To generate anonymised, aggregated analytics for platform improvement.

We do not sell your personal data to third parties.

We may share your information with:

• Service Providers: Third-party services that support our operations, including email delivery (Resend), cloud infrastructure (Supabase), and payment processors (Stripe). These parties are bound by confidentiality obligations and may only process data as instructed by us.
• Clinics / Service Providers: End User booking information is shared with the relevant clinic to fulfil the appointment.
• Legal Authorities: Where required by law, court order, or to protect the rights, safety, or property of Kontiv Solutions or others.

We do not share personal data with any party for their own marketing purposes.

• Client account data is retained for the duration of the subscription and deleted within 60 days of termination upon written request.
• Booking records are retained for a minimum of 12 months for operational purposes.
• Anonymised analytics data may be retained indefinitely.
• Data required for legal compliance may be retained for the period required by applicable law.

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, alteration, and disclosure. These include encryption in transit (HTTPS), access controls, and secure cloud infrastructure.

In the event of a data breach that affects your personal data, we will notify affected parties within 72 hours of becoming aware of the breach, in accordance with our obligations under the PDPA and applicable regulations.

No method of transmission over the internet is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.

Under the PDPA 2010 and applicable data protection laws, you have the right to:

• Access and request a copy of your personal data held by us;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal data, subject to legal retention requirements;
• Withdraw consent for processing, where processing is based on consent;
• Object to processing for direct marketing purposes;
• Request data portability (for users in applicable jurisdictions).

To exercise any of these rights, please contact us at hello@kedyvet.com. We will respond within 21 days.

KedyVet uses cookies and similar technologies to maintain session state and platform functionality. We do not use cookies for advertising or third-party tracking purposes. By using the Platform, you consent to our use of essential cookies.

KedyVet is operated from Malaysia. If you access the Platform from outside Malaysia, your data may be transferred to and processed in Malaysia. By using the Platform, you consent to this transfer. We take appropriate steps to ensure your data receives an adequate level of protection regardless of where it is processed.

For users in the European Economic Area, we process personal data on the following lawful bases: performance of a contract, compliance with legal obligations, and legitimate interests.

KedyVet is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the Platform after changes are posted constitutes your acceptance of the updated policy. For material changes, we will notify Clients via email.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Kontiv Solutions
Email: hello@kedyvet.com
Website: kedyvet.com